Instead of waiting in line for a customs officer, people in the Global Entry program can simply go up to an automated kiosk available in numerous major airports around the United States and complete a few simple steps to be allowed back into the country. Global Entry members enjoy shorter wait times and the benefits of TSA pre-check eligibility.
What happens when I renew my passport?
Global Entry members often wonder what effect renewing their passports will have on their membership. Unfortunately, when you renew a passport, your Global Entry account doesn’t automatically update itself. However, the process for updating your account is quite simple and can be done online. Simply go to the Global Entry Online Enrollment System. Log into your account and make the necessary changes to reflect the status of your new passport.
When you update your account online, you won’t be issued a new Global Entry sticker for your passport. However, you don’t actually need the sticker in order to take advantage of Global Entry. If you would like a new sticker, you can obtain one by visiting a Global Entry, Nexus, or SENTRI enrollment center. Again, this is an unnecessary step, but if you really like the sticker, go for it.
What if I changed my name?
If your new passport involves a name change, then updating your Global Entry account becomes a little bit trickier. You won’t be able to make the changes online, but will instead need to make an appointment to speak with a CBP officer at your local Global Entry enrollment center. In addition to this appointment, you will also be responsible for a $25 fee to pay for a new Global Entry card. When you change your name for any reason, remember that your name must be the same on your plane ticket and your passport.
You should also keep in mind that the rules for updating your Global Entry account are the same whether you are simply renewing your passport or need to replace a lost passport. If you lose your passport, remember to report the loss to the US State Department as soon as possible. This will help protect your identity and ensure that whoever finds your passport is unable to travel with it.
Do you crave more information? Please visit this site for the most up to date details on Global Entry questions.
If you have more questions about the Global Entry program or how to renew or replace a passport, contact our office at (877) 917-9438. We can provide you with information about expedited passport services, current visa requirements, and even our latest travel tips.
57 thoughts on “How Do I Update My Global Entry When I Update My Passport?”
Thank you! I’ve been reading up on name changes, and this is the first time I’ve come across information on how this impacts Global Entry. Should I make the appointment once I have the new updated passport in hand, or can I use the marriage license at the appointment? I’m assuming I would need the new passport in hand, but wanted to check. Thanks again!
Hi Portia! Glad you found this useful! Since the Global Entry program is based on your passport number, you would want to make sure you have your updated passport before your appointment. If you need help with your passport, please let us know.. we’re more than happy to help!
Hello,
What happens if you renew your Visa? I´m a Mexican citizen and I´m within the goes program, however, I´ve tried to find the answer for this and I can´t find it,
Thank you for your assistance
Hi Miguel,
Thank you for your inquiry, happy to help! when you log into your GOES account https://goes-app.cbp.dhs.gov/main/goes/ click on “manage Membership”. There is a section called “Admissibility Documents”, that is the section that should contain your visa information to update. I hope this helps!
What if my passport has changed from a UK passport to US passport?
Hi Wendy… Thats a great question. You would need to reapply through your Goes Account and go in for an interview: https://goes-app.cbp.dhs.gov/goes/index.jsp
I hope this helps!
Many thanks Rob
Is TSA pre-check included in GOES ? I am renewing my passport – no name or citizenship change. If I update GOES online, does that automatically include TSA pre-check or is TSA a separate thing?
Hi Ruth,
Great question! When you update your GOES account, all of your information for TSA Pre Check and Global Entry will be updated together! Hope this helps!
Thank you ! this was most helpful.
As of Oct1, 2017 they say account to Goes is no longer in effect. So how do I add my new passport to my Nexus card. Thanks in advance if you can answer my question,
Good question! here’s some info for you!
Good question! here’s some info for you!
https://www.swiftpassportservices.com/changes-to-global-entry-sentri/
What documents do I take with me to the Global Entry enrollment center to meet with CBC officer? Do I only need my updated passport when changing my name on global entry card?
Your passport is the primary document you will need. They will also want a state issued ID with your new name as well.
Oops! CBP officer
Can you update a child’s Global Entry account after they get a new passport as well? The TTP website mentions that updates are only allowed “so long as you are renewing an existing passport”. My kids just got new passports, and because of their age, their “renewal” isn’t really a renewal, as we had to fill out the application and show up at the post office again. Does this still count as a renewal of an “existing passport”, or am I going to need to get them down to the nearest Enrollment Center to update?
Hi, I renew my passport (I didn’t change my name) but I can’t update it on the GOES, What can I do? I’m Mexican citizen and I’m traveling to the US by air, how should I proceed when I arrive to the airport?
Hello… You may be required an additional interview to renew Global Entry. If possible, we would recommend that you stop in at the US airport that you arrive at to see if they are able to have an interview to start the process. I hope this helps!
Hello,
Mine and my son’s passport has been renewed. However when I signed up my child, I had to use my own contact details as he’s five and does not have email/phone and such information. Now I GOES seems confused as to who the contact details refers to and won’t allow me to make the passport renewed changes.
Would you be able to help me with this?
Many thanks!
Hi Sylvia, They have updated the GOES site to a new one, we have a blog that can give you some tips on how to proceed: https://www.swiftpassportservices.com/updating-global-entry-information-tips-swift
Hope this helps get you where you want to go…
We are Canadian citizens and have nexus cards so we thought we could go through the sentri line when driving from Mexico to the US. We were told since our vehicle was not registered through Sentri we could lose our Nexus cards and we were pulled into secondary. Very scary experience. How do we register the vehicle and do we have to register all of our vehicles that we may take over the Border in order to go thru Sentri?
Sorry to hear about your experience… You can add/remove a vehicle for use in the SENTRI lanes through your TTP account. Select “Add vehicle” under Program Memberships on your Dashboard. After you pay the processing fee you will see it pending review. Please note processing times for vehicle enrollment vary vastly and it can take 3-5 months to process. You can update your TTP account here: https://ttp.cbp.dhs.gov
I hope this gets you pointed int he right direction!
Hi,
I just updated my drivers license online for my GOES membership but for some reason it would not allow me to update my passport information. I just received my new passport renewal with a new number. The website stated I have to make an appointment to talk to an officer at an enrollment center even though there have been no changes at all with any of my information and like I stated I was able to update my driver’s license easily. My enrollment center is a two hour drive plus I have no idea how long the back log is to get a date for another interview plus the website stated there would be a $25 fee. I have a trip coming up in Oct 2019 and wonder why I would have to go to all this trouble just to change my passport number. Any info you can provide is greatly appreciated. Thank you
Hi Michael… completely understand why this presents trouble for you. Couple of scenarios here, If you were one of the original applicants to this program (Over 6 years ago) you may also be up for a new interview. One of the conditions of the program is they can request an interview at any point to continue ID verification efforts- a new drivers license could mean they nee to run record check on that new license to make sure there are no Red Flags for their approval criteria.
Sometimes, they allow for walk-ins at the enrollment centers if you are ever in the area. Hope this helps!
i am sorry what I mean was.. My US passport is expiring Febuary 2020 and my Global Entry June of 2019. Which one to renew first? My problem is i travel every month out of the country. My plan was to renew global entry now and I will just update it with my new passport number when I plan to expedite it on August of 2019. what do you think? Thanks
john
Your link on the top of the page does not work. Global Entry Online Enrollment System. Doesn’t work. I simply want to update my passport number and it’s nearly impossible. Amazing, really. I’ve clicked all over too. The actual website address GOES gave me after I paid them the extra money to get the card also does not work. America is crying.
Here’s a link to their log in page: https://secure.login.gov/
The links continually change, thank you for bringing this to our attention.
I have already started the Global Entry renewal process but have not yet been renewed. Should I wait until I am before renewing my passport? I have over a year before my passport expires but I am not planning any international travel until 2020 so I have time. Just didn’t want one to hold up the other even though they are different departments.
Since you don’t have any travel planned, we’d recommend renewing your passport now (you can renew any time), using the slow method. Once that is renewed you could then apply to renew your global entry. It will save you some hassle if you renew global entry first. Hope that helps!
I got married last year, yea! I renewed my passport in my married name. Then once I received the new passport I went to get my name changed with the TSA. He told my I would have to go online to get my name changed on my global entry card. Help! I have been passed back and forth to different people trying to get the last name changed on my global card. I find sites to change if lost stolen or damaged. HELP
Where do I go from here.
TSA is not who you contact, please go to here https://ttp.cbp.dhs.gov/
You may have to create a new account on this page, it will ask for your Trusted Traveler Number, which is on your global entry card
I’ve renewed my passport and am trying to update online, but the only option available to edit is my driver license. How do I update my passport number?
Typically, if you are unable to update the passport information, you may be required to have another interview. How long have you been part of the Global Entry program? If it’s been a few years, this could be part of your renewal process.
Less than a year. I just flew in from Israel and tried to do that at the airport, but the officers refused to handle and said to update online.
Do you think I need to wait until my original passport expiration date which will be next month? Very frustrating! Thanks for your help!
What was the response you got online?
There was just no EDIT button next to passport info… I’m not sure what you mean about the response online? I didn’t even see a contact button there.
If you go from Canadian passport to US passport- do you have to make an appointment to update your global entry or can you just go in and change it? My friend was able to go in without an apt but they were just editing their home address not their passport/citizenship. I have to travel tomorrow but there are no spots aavailable at the airport so I’d love to go in and do it on the spot if doable.
Hi Brittany… for minor things such as address change it can be done online. However, for any changes to passports, such as your situation, you will need to schedule an interview for this. The interview should be just as quick and easy as the original one you had. Hope this helps, and congratulations on the citizenship!
I have a Sentri membership and I’ve just renew my visa, how can I update my new visa number to my Sentri program, do I have to schedule an interview? Thanks in advance.
Greetings, this may require a new appointment for the Department of Homeland Security to verify your visa. I would log into the Sentri log in and it will direct you to whether or not you need to go in for an appointment
Hello, if a person has Global Entry under a French passport, and has now become a naturalized US citizen with a new US passport (has both French and USA passports). How do you go about changing Global Entry info to the US passport? Is it necessary to do this? Thank you!
hello… you would need to go back to your account and update the information… this will most likely require a new screening appointment. https://ttp.cbp.dhs.gov/
Hi,
I have a question, I am Mexican citizen with Green card, I applied one month ago to the Global Entry process, I did not realize the process is taking from 3 to 6 months. I am traveling every month outside of USA because of work. I will start my US citizen application in 1 month. I did not realize the process will take too long for Global Entry. My question here is, in case that I will have my US passport before of my Global Entry appointment, can I go with my USA documents, and try to get my Global Entry with that information even that I applied with Mexican passport? No name changes, only citizen passports change.
Hi, Great question. I would keep your existing appointment and bring with you Mexican passport, USA Passport, Drivers License, and Naturalization Certificate. I can’t answer for sure how they will handle that, however they will be the ones that make the decision on your Global Entry Application. Hope this helps!
I am conditionally approved for global entry and still need to do the interview. However, my middle name doesn’t match on my passport and other legal documents, so I am getting a new passport with my middle name changed which would mean a new passport number. Is it likely that I would be rejected during the interview?
While I am not able to speak on behalf of the issuing government authority, I would say that if you bring in a corrected passport with an explanation they should be able to work things out during your interview. Hope this helps
i am going to renew my global entry soon. i will need to enter the countries i have visited. i don’t want to accidentally flag myself by over or under reporting so: do i list countries where i changed planes, but did not exit the airport? i changed planes in four countries, but only two stamped my passport.
Great question, generally you would only have to mark what countries your passport has been stamped.
I just wanted to make sure I am doing this the right way. I am renewing my passport but also applying for Global Entry. Is it ok to put the current passport number on the Global Entry application, then update it once I get my new passport? Thanks for your help.
Hello, yes is the short answer. If you don’t have an appointment yet for Global Entry interview, I would suggest renewing the passport beforehand.
Hi
I am Mexican with B1/B2 visa. I renewed my visa last year and wanted to update the visa information in my Global Entry profile. I saw a similar post asking the same question dated back to 2016, but it seems that option is no longer available with the new TTP site (or at least, I can’t find it)
Do you know if that option is still valid in the new site?
Hello, great question… here is an updated blog that should help: https://www.swiftpassportservices.com/updating-global-entry-information-tips-swift/
I have updated my renewed passport information via the TTP site but every time I scan my passport at the Global Entry Kiosk (when traveling internationally), it always ask me to join the regular line. The custom officer at the airport also do not know why. Any advice?
Happens to me every. single. time. Quite literally happened yesterday to me. Customs just tells me to make an appointment to find out..
I have a similar situation as Diane above. TSA Precheck is expiring in a few months so I have applied for Global Entry (with TSA Pre) and have an interview date of May 7th. My passport expires May 31st. Since I have a Global Entry application underway and an interview with CBP planned under my current passport #, should I wait until after the May 7th interview to renew my passport, and then update on the TTP site? Would renewing the passport prior to the May 7th interview interfere with my ongoing Global Entry application?
Thank you.
Great resource! I have a specific question: Global Entry is expiring next April, Passport is expiring about a month earlier. With Covid19 GE and Passport application have long delays. but I can get the 6 month extension for GE if I file GE renewal application before it expires… can I renew application with current passport (which has expiration date in 7 months or so), and also go ahead and file for my passport renewal, or do I first have to file renewal for passport, then wait for it to go through, get new passport, and then likely have passed my Global Entry expiry date, and have to do a full new application, rather then a ‘simpler’ renewal? Thanks for any input on this!