Russia is a diverse country that’s home to several cultural contradictions, something to keep in mind during your business opportunities. Although Russians can be both very formal and very friendly, you’re going to want to stay on the more formal side for business. Use formal language during meetings, and address people with titles and their last names.

Being on time is important, even if you’re meeting with senior executives who may keep you waiting. Meetings and appointments typically last until all points are covered and/or necessary decisions are made, regardless of the scheduled ending time of the gathering.

Food and drink are often combined with meetings, and banquets can last well into the night. Make sure you confirm your appointments via telephone, which is preferred over emails or letters. You may not receive a formal agenda for the meeting, as senior leaders typically dictate what’s discussed and the length of each discussion as the meeting proceeds.

Hierarchy is huge in Russia, with the senior leader being the one who makes the final decision on everything. The boss is a powerful, distant figure likely to openly demonstrate position and wealth. The big boss is never disagreed with or criticized in public. It’s not uncommon for bosses to start confrontations if they’re not getting their way.

Loyalty is another important aspect for doing business in Russia, but it’s typically to an individual person rather than an organization. Networking, working with people with whom they’ve developed relationships, and resolving issues through action are also big on Russians’ list.

Bringing a gift to your first meeting is expected, and you want to choose one with care. Pick a gift that is high-quality, something useful and/or delightful, and not vodka or any other item for which Russia is known.